Naka AI BrowserSupport
Help and feedback
Questions, problems or ideas: we read every message.
Contact us
Email support@nakaprivacy.com. Tell us your iPhone or iPad model, your iOS version and what you were doing. If it's about your data, add the Debug ID from Settings → About in Naka, so we can find it.
Naka Cloud AI subscription
What's free and what isn't
Browsing, Naka Shields and the on-device assistant (with Apple Intelligence) are free. Naka Cloud AI gives you 3 free requests on iPhone and iPad, then needs a Naka Cloud AI subscription, monthly or yearly. Prices are shown in the app before you pay. Subscription terms.
Cancel or change your plan
Open Settings on your iPhone or iPad, tap your name, then Subscriptions → Naka Cloud AI. Cancel at least 24 hours before it renews to avoid the next charge. In Naka, Settings → Naka Cloud AI shows your plan.
Restore a subscription on a new device
Sign in with the same Apple Account, open Settings → Naka Cloud AI in Naka and tap Restore Purchase.
Ask for a refund
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Send feedback
Naka got it wrong
Tap Report to Naka under the answer. You see what is sent before it goes, and choose whether to include the page.
Something else
Email support@nakaprivacy.com, with a screenshot if you can. Testing the beta? Use Share Beta Feedback in TestFlight.
Common questions
"Apple Intelligence isn't available"
The on-device model needs an iPhone or iPad with Apple Intelligence turned on (Settings → Apple Intelligence & Siri) and its model downloaded. Otherwise choose Naka Cloud AI in Naka's model menu.
A site looks broken
Tap the shield in the address bar and turn Shields off for that site. Then let us know so we can fix the rule.
Naka stopped and asked me to take over
That's by design for logins, codes, payment and the final buy, book or send. Finish that step yourself.
Where are my bookmarks and history?
On your device only, under ☰ → Bookmarks & History. Naka doesn't sync or back them up.
Switch Naka Cloud AI off
On a device with Apple Intelligence, choose On-device in Naka's model menu. Your questions are then answered on your device and not sent to us (Naka still visits sites from your phone when it searches the web or compares shops for you).